MICROSOFT OUTAGE LEADS TO EXTENSIVE DISRUPTION AND FLIGHT CANCELLATIONS WITHIN THE AIRLINE INDUSTRY.

Air travel is currently facing disruptions worldwide this Friday morning due to a Microsoft outage affecting customers of its 365 applications, including numerous major airlines.

In the United States, over 1,300 flights have been canceled by 10 a.m. Eastern Time, with more than 3,600 flights experiencing delays, as reported by FlightAware, a prominent flight tracking service. Airlines have indicated that the outage has had an impact on their backend systems used for transmitting crucial data, such as weight and balance information necessary for aircraft departures.

Air travelers took to social media to share their frustrations as they encountered long lines at ticket counters and were met with the dreaded “blue screens of death”on screens in various airports. These technical glitches were a result of a software update sent from cybersecurity firm CrowdStrike to Microsoft. The error, typically associated with system failures, caused inconvenience and delays for many passengers. CrowdStrike quickly acknowledged the issue and assured the public that they were actively working on a solution.

“In a nutshell, this is PR nightmare for CrowdStrike and Microsoft and others get caught in this tornado along with millions of people currently stranded at airports around the globe,” Wedbush analyst Dan Ives said in a report.

Travelers in Europe are currently experiencing disruptions, with Lufthansa, KLM, and SAS Airlines encountering issues. Switzerland’s primary airport in Zurich has reported a restriction on aircraft landings, as noted by CBS News partner network BBC News.

In Australia, Jetstar canceled all Brisbane flights for the day as reported by the BBC. One traveler in Scotland paid $8,600 for new U.S. tickets after her original flight was canceled due to an IT outage.

Delta Airlines

Delta Air Lines experienced a temporary halt in their operations at approximately 7:50 a.m. Eastern Time due to a Microsoft outage. However, the airline has since resumed some flights, aiming to swiftly resolve the issue and return to normal operations. By 10 a.m., Delta had already canceled around 450 U.S. flights, as reported by FlightAware data.

United Airlines

Similarly, United Airlines faced disruptions but managed to restart some flights. Despite this progress, the airline cautioned passengers to anticipate ongoing schedule changes throughout the day. By 10 a.m., approximately 220 United flights had been canceled, underscoring the widespread impact of the situation. To assist affected customers, United promptly issued a waiver allowing for easier modifications to travel plans via their online platform or mobile app. This proactive measure aimed to alleviate the inconvenience caused by the flight cancellations.

American Airline

American Airlines, on the other hand, resumed its operations at 5 a.m. Eastern Time following the disruption. The airline faced challenges due to the unexpected disruption, but managed to swiftly get back on track to minimize the impact on passengers. By 10 a.m., FlightAware data indicated that about 300 American flights had been canceled.

This significant number of cancellations highlighted the scale of the disruption and the challenges faced by the airline in managing its flight schedule. Passengers were left stranded at airports, facing delays and uncertainty about their travel plans. The airline worked diligently to rebook affected passengers on alternative flights and provide assistance during this stressful time. Despite the setbacks, American Airlines demonstrated resilience and a commitment to resolving the situation as efficiently as possible. Moving forward, the airline implemented measures to prevent such disruptions in the future and improve its overall operational reliability.

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